Recent Posts

Spring Tips for Your Home or Business

2/24/2020 (Permalink)

The warm breeze of spring is always welcome after a cold, rainy North Carolina winter. Now is the time to do routine maintenance on your home or business before April showers get here. You don’t want to realize you have a leaky roof when there’s water pouring through your ceiling.

To help, we’ve created a simple guide to get your home ready for the spring season.

  1. Clean Your Gutters
    • Clogged gutters can cause a wood trim to rot, so cleaning it before spring helps prevent any further damage from spring rains.
  2. Reseal Exterior Woodwork
    • Decks, fences, railings, pergolas, or any other exterior wooden structures will last longer and remain in better condition if they’re stained or resealed every year or two. This is an opportunity for any repairs to woodwork, as well as checking any exterior wooden structures for termites.
  3.  Inspect Your Roof
    • Storms can damage your roof quite thoroughly. By doing a simple visual inspection to check for missing shingles, damaged metal piping, or anything that may need repair, you may be saving yourself future time and money. If you find any damages, call a professional rather than attempting dangerous DIY work.
  4.  Check Sprinkler & Irrigation System
    • Run through the zones manually and check for any damaged or broken sprinkler heads. It’s also essential to check for any sprinklers facing the house or windows. If you do not know how to maintain a sprinkler system, call a professional for anything that needs repair or adjustments.
  1. Check screens and windows
    • Making sure that screen doors or windows remain intact year-round, you’re preventing bugs from entering your home during the warmer months. Screen repair kits are available at most hardware or home improvement stores.

Fire Damage Can Continue to Affect Your Property

2/17/2020 (Permalink)

Post-Fire Damage

The damage to your home or commercial property doesn't end after the fire has been put out or after firefighters leave your home. Damage may result from water being used to put out the fire or fire extinguisher residue. Our highly trained technicians use specific techniques to restore and mitigate any damage to your property. 

The fire damage restoration process begins the moment you call us here at SERVPRO (910-428-5280). We at SERVPRO understand your commercial or residential property is important and needs an immediate response. Our representatives may ask you questions so we're able to respond with the proper equipment and resources. The extension of damage is determined by a careful scope of the building, noting any soot, fire, or smoke damage. This helps us form a plan of action.

What We Can Do to Help

Fires may compromise the integrity of any roofs, walls, windows, or ceilings that have been affected. We offer immediate roof-tarp and board-up solutions which ensure the structure can be maintained and minimize any further damages. If water is present we use appropriate water removal techniques such as air movers or dehumidifiers. 

Often, soot particles mix with water and seep into hard to reach areas, which can cause a change in odor. Our technicians are trained to locate and eliminate any offending odors through deodorization. If able, we can remove any decomposing material. Most often, we target the odors with thermal foggers, which targets any foul smelling molecules and neutralizes them.

Call SERVPRO of Pinehurst/Moore & Montgomery Counties today to have your property returned to its pre-fire state!

Storm Damage in Pinehurst/Moore & Montgomery

2/17/2020 (Permalink)

Severe weather can take a toll on the exterior of your home or commercial business. This can lead to serious problems even after te storm has passed, such as microbial growth, worsening existing leaks, or creating new ones. This is why the SERVPRO has technicians available 24 hours a day, 7 days a week. 

With the storm behind you, here are three challenges that may preset themselves:

  • Roof Damage: Roofs can be damaged during any inclement weather, although storms represent specific damages. Storms can bring torrential rains, heavy winds, snow, and even hail. Moisture can worsen weak areas on your roof, and strong winds can remove shingles or cause visible damage.
  • Window Damage: Windows are vulnerable during storm weather, especially older ones that have not been properly sealed or weather-stripped. Moisture can seep into unsealed areas around a window and create a leak or cause rot in the wood surrounding it. Any carpeting or rugs near the window could also be damaged and form microbial growth. Basement or ground level windows are especially vulnerable and can lead to flooded basements and damaged property.
  • Clogged Gutters: Gutters are not the most interesting problem to occur from storm damage, nor are they a home or business owners first concern after a storm. Rain can wash all kinds of debris into the gutters and they may no longer be able to drain properly. The excess weight of debris can also damage your home. 

Storm damage can affect more than just exterior of your home; it can affect your building's foundation. Post-storm, take a walk around your property and investigate any damages you may see if appropriate. Call us at SERVPRO of Pinehurst/Moore & Montgomery Counties to restore your property today! (910)-428-5280.

Restoration After A Storm

2/12/2020 (Permalink)

Every North Carolinian knows the weather can be unpredictable and occasionally cause damage to your home. SERVPRO can’t stop the weather, but we can help repair any damages done by aggressive weather. Restoring your commercial or residential property post storm may include:

  • Inspection and Water Damage Assessment
    • Our highly trained technicians determine the scope of damage by inspecting and testing your property. We do this to determine how far the moisture has traveled and give you the best restoration services.
  • Water Removal/Extraction
    • Hundreds or thousands of gallons of water may be removed from your property by using our specialized pumps and vacuums during this part of the process. Water Removal/Extraction is started as soon as possible to prevent further damage to your home.
  • Drying and Dehumidifying
    • After most of the water has been removed, SERVPRO professionals will detect and remove any lasting, hard-to-find water. Dehumidifying and drying is less labor-intensive and more methodical than other methods of water removal.
  • Cleaning and Sanitation
    • SERVPRO can also restore many belongings that were affected by water damage, such as furniture, clothing, or personal items. This is done by using several specialized cleaning techniques. Restorable items are also sanitized with antimicrobial treatments and odors are removed with air scrubbers and fogging equipment.

Remember, this process can only begin after calling SERVPRO of Pinehurst/Moore & Montgomery Counties. Give us a call today! 910-428-5280

Tips on Preventing Storm Damage

2/10/2020 (Permalink)

Stop The Storm Before It Arrives

SERVPRO of Pinehurst/Moore & Montgomery Counties is prepared to help local businesses and residents with their storm damaged properties. Recent storms may have caused a burst pipe or flooding on your property, which our trained specialists are ready to respond to 24 hours a day, 7 days a week. We have the training, equipment, and experience to restore and mitigate any storm damage done to your commercial or residential property. SERVPRO uses unique extraction and inspection equipment to get your property back to normal, while closely monitoring the drying process.

What To Do Pre-Storm

-Cover all windows with plywood or hurricane shutters

-Bring in any lawn furniture, decorations, trash cans, and anything that is not tied down.

-Close all shutters

-Keep gutters clean

-Fix any drainage problems near/on property to reduce flooding and standing water

Above all, safety comes first. If it is unsafe to return or leave your property, remain where you are. If you're in immediate danger, call emergency services. When you need any damages repaired - or want to be assured your property hasn't suffered any storm damage - call SERVPRO of Pinehurst/Moore & Montgomery Counties. (910)-428-5280

Despite Your Best Efforts, Storm Damage Occured

2/10/2020 (Permalink)

At SERVPRO of Pinehurst/Moore & Montgomery Counties, we know the weather can be unpredictable, which is why we have highly trained technicians standing by 24 hours a day, & days a week. Knowing what to do after your commercial or residential property is damaged by a storm could save you time and money on costly repairs.

Safety Comes First

Be aware of any possible damage inside your property, such as a collapsed roof, window damage, collapsed walls, or standing water. Furthermore, the water can soak into furniture, carpeting, clothing, and building material to create mold, which can cause health issues. It's best to address water damage as soon as possible.

Turn off your gas line if you smell gas. Look for any broken glass, exposed nails, or sharp debris on your property. If possible, find an alternative place of residence, as your property may no longer be in living condition.

Photograph the Damages

Although SERVPRO will have electronics on hand to photograph the damage on your commercial or residential property, you should also take pictures if it's safe to do so. This will ensure that the insurance company will mitigate any damages.

Contact Your Insurance Company Immediately

Contact your insurance agency as soon as possible and notify them of the damages. The company will send an adjustor to identify the extent of the damages so payments for repairs can be made.

Restoring Your Commercial Property After Fire Damage

2/5/2020 (Permalink)

Fires and fire damage incidents on commercial properties are often confusing, stressful, and call for a vast array of knowledge to fix any issues that may arise. Whether we’re handling a small kitchen grease fire or a more involved scenario, SERVPRO works quickly and carefully to assess each situation and improve or negate any damages. Often, normal day to day operations can continue while we repair your commercial property.

Your Commercial Property Is Unique!

Our technicians have been trained to remain aware of any legal, environmental, and budgetary concerns while restoring the fire damage on the property. SERVPRO understands that each moment spent cleaning means lost revenue and possibly lost business for your company. If an emergency becomes apparent on your commercial property, give us a call and we’ll make it "Like it never even happened."

SERVPRO of Pinehurst, Moore & Montgomery Counties!

SERVPRO of Pinehurst, Moore & Montgomery Counties offers cleanup and restoration after fire, water, mold, or biohazard damages in commercial and residential properties. Our technicians are thoroughly trained in property damage restoration and cleanup. Using knowledge from their initial training to continuing education, our staff is well equipped to restore your property.

Professional Water Removal Strategies Save Hardwood Floors

1/15/2020 (Permalink)

Although all structural components in your Pinehurst home can suffer harm after a water loss, floors take a beating. Some recent innovations in flooring materials such as laminates frequently do not survive a soaking, requiring removal and replacement. Traditional hardwood floors, however, are generally more durable, especially if our Institute of Inspection Cleaning and Restoration Certification (IICRC)-trained team of managers and technicians arrive quickly and begin water extraction services as soon as possible.

Professional Assessment and Planning
Our crew leads and project managers assess every project individually, planning water removal, residence by evaluating the unique circumstances surrounding the disaster. The quantity of water, length of time since the event, contamination concerns, and migration from the original site are some of the aspects considered. We also look carefully at the type and condition of the materials damaged by the water to determine the next steps.

Moisture Location Devices Clarify the Damage Dimensions
SERVPRO uses sensitive moisture measuring and thermal imaging equipment to sketch out an accurate perimeter of where the water on your hardwood floor eventually migrated. Each plank edge permits moisture to seep down to the subfloor, and water can force its way into building cavities between walls at the baseboards. Once the surface sweep of the water extractors completes, it might seem as though all the water is gone, but the sensors show a different story.

Hardwood Floors Respond Well to Negative Air Pressure Strategy
When water soaks the subfloor, that residual moisture can wick back up, exposing the hardwood surface to the risk of permanent distortion. Cupping, crowning, and buckling are all possible unless the moisture content reduces to normal levels. SERVPRO uses negative air pressure to suction the water from multiple levels of flooring materials. Our technicians place floor mats over areas with high moisture readings and attach the mats to hoses connected to high-efficiency extractors. As the moisture decreases in an area, we reposition the mats until readings indicate the water removal goal is met.

SERVPRO of Pinehurst/Moore and Montgomery co. utilizes technological advancements in moisture detection and water removal to protect your investment in beautiful hardwood floors. Call (910) 428-5280 to schedule a professional water remediation assessment and project planning.

Eliminating Fire Damage Residues

1/15/2020 (Permalink)

Pinehurst homeowners usually have multiple problems after a fire. Besides the physical damage caused by the flames, there are also smoke residues that can coat the surfaces in a home and leave odors.


SERVPRO restoration crews combat these types of fire damages by learning everything possible about them. That includes various types of residues, how they form during the fire, the materials that burn, and the best methods for cleaning them.

Every fire produces smoke residues. Most are dry and wet smoke residues. If the fire burns the material quickly, and oxygen present is abundant, the residues left are usually dry, powdery, and non-greasy. Materials that burn quickly are paper, dry wood, and natural fibers like cotton or wool.

Technicians can easily clean them off surfaces using a dry sponge or wipe them off upholstered furniture with a brush. If they are thick, specialists can use a vacuum to remove most of the residue and then follow up with a sponge.

If a fire starts in a space with less oxygen, it burns slowly. This smoldering fire produces a thicker smoke that often leaves a wet or sticky residue. Items that contribute to these residues contain synthetic materials. Examples include plastic like kitchen appliances, foam rubber furniture cushions, and other polymers like linoleum floors.

Depending on how thick they are, SERVPRO technicians can clean wet residues using a cleaning agent and a wet sponge. For very thick residues, they may need to use stronger cleaners to break them up and then a scraper to remove them.

In special cases, there are protein-based and fuel oil smoke residues. Protein fires start in the kitchen, with burning beef, fish, or poultry. The residues left by these food products can leave a clear, or yellowish color on every surface. Technicians clean them using the same methods for cleaning wet residues.

Odors left by proteins are extremely pungent and can spread through the entire home with the smoke, even if most of the residues remain in the kitchen. To remove them, technicians use deodorizing agents, foggers, air movers, and fans to neutralize odor particles and force them out of the home.

Puff-backs leave fuel oil smoke residues. They are common here and in other parts of the Northeast where residents still use traditional furnaces. A puff-back happens when a malfunctioning oil burner ignites incorrectly, or there is a crack in a heat exchanger.

Both problems shake loose old soot which can be forced out of the system and into the home along with unburned fuel oil. Technicians can often remove the residues without damaging painted surfaces. If the furnace operated for an extended period before a homeowner notices, then the residues may bond to the paint, requiring us to strip it and perhaps the wall panels underneath.

If you have problems resulting from a recent fire, call SERVPRO of Pinehurst today at (910) 428-5280. We are here for you.

In-Place Drying of Flooded Carpeting in Your Showroom

1/15/2020 (Permalink)

Your store must keep up a polished appearance to show your potential customers that they are making a wise decision with your business. Because of how vital it is to stay open after the holidays for those looking to upgrade their bedrooms following Christmas and even into the early spring, the expected severe weather events and potential flooding could threaten your availability to your customers and their needs.

As with all water loss incidents, the faster that you address flood damage in your store, the less time consuming and costly that recovery ends up being. With carpeting stretching from wall to wall in your sprawling showroom, how you approach the drying and restoration of affected carpeting can determine how long restoration ultimately takes. In-place drying techniques can be advantageous to business owners looking to get back to normal operations as promptly as possible when floodwater has no potential contamination risks.

In-place drying of carpets can only work if the pad beneath the carpet has not remained directly exposed to water damages for more than three days. If 72 hours have passed and moisture persists, then it is best to remove the padding under the carpet at a minimum. If the padding must get removed, an inspection of the subflooring material must also occur – any warping or bowing of these joists or supports can indicate more work that is required. In many situations, in-place drying can save your business money, despite the time spent moving bed frames with mattresses to unaffected areas of your showroom.

Floating carpet can be another method of drying out both the carpet and the lightly saturated padding. We can detach corners of the carpet to vent the air mover blasting to prevent the stretching of your carpet. When moisture indicators and detection devices relay that the material is dry, we can reinstall the detached portions of carpet, and focus on any final cleaning tasks that must occur to make this loss incident “Like it never even happened.”

No matter how severe flood loss incidents can initially seem, We’re Faster to Any Size Disaster. Let our qualified SERVPRO of Pinehurst team help you however you need. Call us today!