Recent Water Damage Posts

Professional Water Removal Strategies Save Hardwood Floors

1/15/2020 (Permalink)

Although all structural components in your Pinehurst home can suffer harm after a water loss, floors take a beating. Some recent innovations in flooring materials such as laminates frequently do not survive a soaking, requiring removal and replacement. Traditional hardwood floors, however, are generally more durable, especially if our Institute of Inspection Cleaning and Restoration Certification (IICRC)-trained team of managers and technicians arrive quickly and begin water extraction services as soon as possible.

Professional Assessment and Planning
Our crew leads and project managers assess every project individually, planning water removal, residence by evaluating the unique circumstances surrounding the disaster. The quantity of water, length of time since the event, contamination concerns, and migration from the original site are some of the aspects considered. We also look carefully at the type and condition of the materials damaged by the water to determine the next steps.

Moisture Location Devices Clarify the Damage Dimensions
SERVPRO uses sensitive moisture measuring and thermal imaging equipment to sketch out an accurate perimeter of where the water on your hardwood floor eventually migrated. Each plank edge permits moisture to seep down to the subfloor, and water can force its way into building cavities between walls at the baseboards. Once the surface sweep of the water extractors completes, it might seem as though all the water is gone, but the sensors show a different story.

Hardwood Floors Respond Well to Negative Air Pressure Strategy
When water soaks the subfloor, that residual moisture can wick back up, exposing the hardwood surface to the risk of permanent distortion. Cupping, crowning, and buckling are all possible unless the moisture content reduces to normal levels. SERVPRO uses negative air pressure to suction the water from multiple levels of flooring materials. Our technicians place floor mats over areas with high moisture readings and attach the mats to hoses connected to high-efficiency extractors. As the moisture decreases in an area, we reposition the mats until readings indicate the water removal goal is met.

SERVPRO of Pinehurst/Moore and Montgomery co. utilizes technological advancements in moisture detection and water removal to protect your investment in beautiful hardwood floors. Call (910) 428-5280 to schedule a professional water remediation assessment and project planning.

Professional Cleanup of Flood Damage Makes the Difference in Pinehurst Homes 

1/7/2020 (Permalink)

There are times it is okay to clean up water damage in your home. However, when there is the possibility that the water has sat longer than 24 hours, ran behind walls or under floors or is groundwater, you need to engage a professional restoration services company.  

Groundwater that causes flood damage to your Pinehurst home has the potential to be dangerous by containing microbes, chemicals, and sewage. All of which can make you ill if you come into contact with them.  

Prevention of Cross-Contamination

Because of the contaminated nature of floodwater, the technicians take fast action to stop areas of the home from having the possibility of coming into contact with the water in other areas. They may use containment methods around the work area or perform an organized pack out and remove undamaged furnishings out of the home to a secure location until the completion of remediation efforts.  

Fast Extraction of Flood Water

Eliminating the groundwater is the first course of action for SERVPRO technicians. They use portable pumps to remove any standing water that remains on the property.  

Removal of Water Damaged Materials 

During this phase, controlled demolition is standard as it may be necessary to remove water-logged sheetrock that has buckled or warped as it has zero restoration potential. Carpet soaked by groundwater is a hazard and requires removal. Specialized attachments assist in water removal from carpeting before cutting it into strips for easier handling and safe disposal. 

Returning the Home to Sanitary Conditions

After drying the property, SERVPRO technicians begin the process of disinfecting the home, so it is safe for habitation and ready for any needed reconstruction. The technicians have access to several professional quality antimicrobial and antibacterial solutions. These products surfaces left clean, including their own proprietary Orange and Green cleaners. Proactive mold treatments also occur during this phase to inhibit spore germination and growth. 

Contact SERVPRO of Pinehurst/Moore and Montgomery County at 910-428-5280 whenever you have flood damage in your property that requires fast action. Whether it is one room or the entire house, we are local, and We're Faster to Any Size Disaster.  

We Can Clean up Any Commercial Damage

12/17/2019 (Permalink)

We’ve worked with many local homeowners to restore their home after a disaster. But did you know that we also have both the resources and the experience to clean and restore commercial properties as well? In fact, we’ve helped many commercial owners recover from fire damage, flooding, and more!

Responding to Business’ Disasters 24/7

When we say we’re a 24/7 disaster restoration company, we mean it. We have on-call staff who are ready to respond to fire or water damages at any moment—whether it’s late at night or on Thanksgiving morning. In fact, we recently received a call at around 3 a.m. for a flooded commercial property that needed extraction. Our team arrived within the hour and took care of the issue!

We Can Handle Any Size Disaster

It might seem hard to believe, but there’s no amount of damage that we can’t handle. For starters, SERVPRO of Pinehurst/Moore and Montgomery Counties is a Large Loss Response Team. This designation from our corporate office indicates that we have the skills and resources to handle large-scale disasters. In fact, we have experience with several of these types of incidents.

What about extreme situations? In instances where all of our resources are tapped, we can call in other franchises (over 1,700!) to assist.  No matter how extensive the damage is, SERVPRO can make it “Like it never even happened!”

Cleaning and Restoring your Commercial Property

Our team at SERVPRO of Pinehurst/Moore and Montgomery Counties can take care of any type of damage your property endures. After a decade of serving the community and building our franchise, we are confident in our ability to restore your commercial property. But don’t take our word for it—our customers proudly speak for themselves!

If you have a disaster—regardless of whether it’s at your home or your business—please call our team today at (910) 428-5280

Causes and Signs of Water Damage

12/11/2019 (Permalink)

water damaged ceiling Water leaks happen! Do you know what to look for?

Water damage can happen suddenly or over a period of time. If developing over a period of time, the condition will only worsen and continue to do more damage if not taken care of. It is good to know the most common causes and what to look out for. 


Causes of Water Damage

Here’s a list of the most common causes of water damage:

  • Extreme weather events, such as hurricanes, tornadoes, thunderstorms, and floods
  • Pipes that are frozen, have burst or are leaking 
  • Malfunctioning appliances, such as dishwashers or washing machines
  • Groundwater seepage through cracks in your foundation or walls
  • Roof damage, such as missing shingles or cracked flashing

Signs of Water Damage

The following list provides some of the telltale signs that you are dealing with water damage. Keep an eye out for these:

  • Peeling paint
  • Warping floors
  • Ceilings and walls that show discoloration or sagging
  • A strong musty smell
  • Water pooling up in puddles in your yard, especially after a rainstorm

If your home experiences water damage then call us at SERVPRO of Pinehusrt/Moore and Montgomery Counties at (910) 428-5280 We are here for you 24/7 and 365.

North Carolina Hurricane Preparedness

10/30/2019 (Permalink)

The two keys to weather safety is to PREPARE for the risks and to ACT on those preparations when alerted by emergency officials.

Before a Hurricane:

  • To begin preparing, you should build an emergency kit and make a family communications plan.
  • Know your surroundings
  • Learn the elevation level of your property and whether the land is flood-prone.
  • Identify levees and dams in your area and determine whether they pose a hazard to you.
  • Learn community hurricane evacuation routes and how to find higher ground.
  • Make plans to secure your property
  • Cover all of your home's windows
  • Install straps or additional clips to securely fasten your roof to the frame structure.
  • Be sure trees and shrubs around your home are well trimmed so they are more wind resistant.
  • Clear loose and clogged rain gutters and downspouts.
  • Reinforce your garage
  • Plan to bring in all outdoor furniture, decorations, garbage cans and anything else that is not tied down.
  • Determine how and where to secure your boat.
  • Install a generator for emergencies.
  • If in a high-rise building, when high winds are present, be prepared to take shelter on a lower floor because wind conditions increase with height, and in a small interior room without windows.
  • Consider building a safe room. 

Pinehurst/Moore & Montgomery Co. 24 Hour Emergency Water Damage Service

10/21/2019 (Permalink)

SERVPRO of Pinehurst/Moore & Montgomery Co. is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today -(910) 428-5280

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Pinehurst/Moore & Montgomery Co. has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Pinehurst/Moore & Montgomery Co.

SERVPRO of Pinehurst/Moore & Montgomery Co. specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

The Water Loss Process!

2/12/2019 (Permalink)

Extraction from an after-hours water loss

In order to be prepared for our water mitigation process please see the 4 steps below!

Inspection:

SERVPRO Professionals will inspect affected areas to determine the extent of the water damage and will review the inspection with you to answer any questions before beginning any work.

Emergency Services:

SERVPRO Professionals will take steps to help protect your home or business, as well as your personal belongings and other contents, from further damage by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step-by-step.

Monitoring:

To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO Professional will monitor the drying process. The updates will be consistently communicated to you.

Restoration Services:

SERVPRO Professionals will repair structural materials, reinstall carpets,  and clean affected areas of your property and belongings. A Final walk-through of the job site will be conducted with you to help ensure the property was returned to preloss condition. 

Is Water Damage Hiding From You?!

1/16/2019 (Permalink)

Signs of Water Damage

No one ever truly understands the power of rain or water and the damage it can do to your home or business. Once water has found its way inside your house, it can travel anywhere, creating hidden problems. So, even after that big puddle recedes, there may be some underlying problems lurking behind the scenes. here with some helpful tips on how to identify water damage, SERVPRO of Pinehurst, Moore, & Montgomery urges you to pay attention,

  • Smell the air!
  • Spot the stains!
  • Peeling pain.
  • Sagging spaces and finicky floors.

If you notice any of these signs, call the professionals at SERVPRO of Pinehurst, Moore & Montgoemry to investigate and avoid further damage. SERVPRO is here 24/7 to help you breath a little easier.

Protecting Your Home from Damage in Heavy Rain

12/14/2018 (Permalink)

Stay dry during the storm with us here at SERVPRO of Pinehurst / Moore & Montgomery Co.

Sometimes when it rains, it pours.

While rain water in and of itself doesn’t pose a huge threat, rainstorms that are heavy and occur over several days can expose your home to long-term damage. Here are a few steps you can take to reduce water damage risks:

Have A Healthy Roof

The best protection for your home in stormy weather conditions is your roof – think of it as your first line of defense. Make sure your roof is in good condition by looking for things like loose shingles, surface divots, soft spots, and cracks. Roofs that exhibit any of these can cause leaks, leading to potentially serious internal damage on your walls on ceiling. If you don’t see any problems with your roof but are still wondering if it’s up to standards, it never hurts to call a professional to come out and give it an inspection.  

Inspect Your Gutters

Having well running gutters in place can be critical when experiencing heavy rainfall. Gutters help keep water off your home’s walls, so it’s important to keep them clean and clear of debris.

Direct Water Away from Your Home

This may seem like an obvious one, but that doesn’t make it any less important. Directing rainwater runoff away from the foundation of your home prevents the formation of puddles around it. As water seeps into the ground, it can crack your foundation, creating an opening for more water to get in and attract mold and mildew. Downspouts that direct water five to ten feet away from your house play a big role in preventing that kind of damage.  

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Following these steps will help you keep your home safe and protected from water damage during the rainy season. As always, if you do experience any type of water or storm damage, Contact Us here at SERVPRO of Pinehurst / Moore & Montgomery Co. and our response team will be there to fix it in no time.

Winter Tips to Prevent Frozen Pipes Bursting

12/11/2018 (Permalink)

SERVPRO® of Pinehurst / Moore & Montgomery counties can respond faster to your frozen water pipe disaster.

The temperatures have been dropping and the winter weather is here.  When the temperatures go below freezing level, your property is at risk for frozen pipes, which can create a major disaster in your home or business.

Be Prepared

  • Know where your water shut off is located, in case of a frozen water pipe burst.
  • Insulate exposed pipes in your home or business, especially if they are in unheated rooms.
  • Open bathroom and kitchen cabinet doors during cold spells to allow warmer air to circulate around the plumbing.
  • During extremely cold weather, keep a slow trickle of water flowing through faucets. Running water is less likely to freeze.
  • Consider shutting off outdoor faucets and open the outdoor faucet to help ensure it completely drains and the inner valve is shut off.
  • Keep your heat set to the same temperature both day and night.
  • If you plan on being away from your property for an extended period of time, leave the heat on and set the thermostat to at least 55°F.

Discovered Frozen Pipe

  • First sign of freezing is reduced water flow from a faucet.
  • Keep the faucet open when treating frozen pipes.
  • Apply heat to the frozen sections using a heating pad, hair drier, or another safe heat source. Do not use an open flame device.
  • Check additional pipes and faucets for freezing.

When a Pipe Bursts

  • Shut off the water at the main valve.
  • Call your local restoration professionals, SERVPRO® of Pinehurst / Moore & Montgomery Counties.

A burst pipe can cause considerable damage to your property if not addressed quickly. If winter weather causes water damage to your home or business, call SERVPRO® of Pinehurst / Moore & Montgomery Counties. We are available 24/7/365 ready to restore to any preloss condition.