Recent Why SERVPRO Posts

Trained & Certified Restoration Specialists

3/17/2021 (Permalink)

Our staff is specially trained in commercial and residential damage restoration. Initial and ongoing training are offered at SERVPRO’s Corporate Training Facility, as well as IIRC industry certification. Combined with our technicians’ experience, we are well equipped to restore your property to its former glory. Our training program includes:

  • The Institute of Inspection, Cleaning, and Restoration Certification (IICRC)
  • Employee Certification Training
  • Initial Franchise Training
  • E-Learning
  • Continuing Education Classes

IICRC Certification

The IICRC – or The Institute of Inspection, Cleaning, and Restoration Certification sets standards for the cleaning and restoration companies. Our technicians educate themselves on IICRC standards and their best practices. These practices include water restoration, fire restoration, mold remediation, carpet cleaning, upholstery cleaning, and several other courses.

Employee Certification Training

Designed for SERVPRO employees, the Employee Certification Training is a voluntary, self-paced program. Certification is awarded after completion of course materials and an accumulative exam of said materials. Modules can include:

  • Carpet & Upholstery Cleaning
  • Crew Training
  • Fire Restoration
  • Water Restoration

Initial Franchise Training

New Franchise owners are often the focus of this 15-day, hands-on course at the SERVPRO Corporate Training Facility. Restoration topics can include:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Remediation

e-Learning

Each staff member here at SERVPRO has access to our web-based training. An on-going, self-paced voluntary program used to coach our employees. Following a module of video presentations and supportive materials, a knowledge test is given, keeping our staff up to date on the latest industry standards.

Continuing Education 

SERVPRO offers credit and non-credit classes insurance agents, insurance adjusters, real estate professionals, and SERVPRO staff. These programs are meant to help prepare for emergency mitigation. 

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in The Restoration Industry
  • Restorative-Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

Call SERVPRO of Pinehurst/Montgomery & Moore Counties today for any of your biohazard, mold, fire, or water damage needs! 910-428-5280

We Work with Your Insurance Provider!

3/17/2021 (Permalink)

Here at SERVPRO, customer service means we make continuous efforts to ensure all parties involved are satisfied with our service. We work closely with your insurance agent, adjuster, and carrier to make sure all parties are properly informed about the remediation services we provide. This will ensure that progress is made with your claim.

Satisfied customers are repeat customers! Customer and business loyalty is provided to each and every homeowner, business owner, and insurance company we contact. By maintaining contact with your insurance company, SERVPRO employees are ensuring that our work was satisfactory, and all parties are happy with our services. One bad review can easily cancel out the "good outcomes" of a job, and we strive to make sure that doesn't happen! 

3/18/2020 Surviving A Power Outage to a Natural Event

As anyone knows, the weather can be unpredictable in the coming months. Sometimes, this can mean you and your family may have to survive without common luxuries for up to 72 hours following a power outage. It could take from a few hours to a few days for disaster relief to reach you due to road conditions. Emergency supplies for such an event may include:

  • Flashlights (enough for each family member)
  • Battery-operated radio or clock
  • Extra batteries
  • Bottled water
  • Canned, freeze-dried, or dehydrated food
  • Powdered milk and other infant supplies
  • Non-electric can opener
  • List of important phone numbers
  • First aid kit

Before a disaster occurs, stocking up on all listed above will ensure that your family has the proper supplies during a power outage. Supplemental information is also available at www.ready.gov

Surviving A Power Outage to a Natural Event

3/17/2021 (Permalink)

As anyone knows, the weather can be unpredictable in the coming months. Sometimes, this can mean you and your family may have to survive without common luxuries for up to 72 hours following a power outage. It could take from a few hours to a few days for disaster relief to reach you due to road conditions. Emergency supplies for such an event may include:

  • Flashlights (enough for each family member)
  • Battery-operated radio or clock
  • Extra batteries
  • Bottled water
  • Canned, freeze-dried, or dehydrated food
  • Powdered milk and other infant supplies
  • Non-electric can opener
  • List of important phone numbers
  • First aid kit

Before a disaster occurs, stocking up on all listed above will ensure that your family has the proper supplies during a power outage. Supplemental information is also available at www.ready.gov

Faster to Any-Sized Disaster

3/17/2021 (Permalink)

SERVPRO of Pinehurst/Moore & Montgomery Counties offers 24-hour emergency services and will be faster to any size disaster in Pinehurst/Moore or Montgomery Counties! We have the proper certifications and equipment to respond to your restorative or cleaning jobs.

  • 24-Hour Emergency Services
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in The Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment

Call us if you have questions! (910)-428-5280

If your Pinehurst/Moore & Montgomery Counties home needs emergency response or upholstery cleaning, you can count on us. Our technicians have the right amount of training to make your property shine. Our residential services include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Storm Damage Restoration
  • Mold Remediation
  • Cleaning Services
  • Building/Reconstruction Services

Maybe your commercial property in Pinehurst/Moore & Montgomery Counties is in need of the same services. Every hour you spend repairing is another hour of lost revenue. Let our highly trained, specialized technicians respond promptly to get your commercial property looking its best! Learn more about our commercial services.

  • Commercial Fire Damage Restoration

Commercial Water Damage Restoration

We are Cleaning Experts

1/6/2021 (Permalink)

Our team in fogging action. You can always trust SERVPRO of Pinehurst to disinfect your home, office, classroom, lodge and other areas.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Pinehurst / Moore & Montgomery Counties , 910-428-5280

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

How to Survive When A Storm Causes A Power Outage

10/30/2020 (Permalink)

You may need to survive on your own after an emergency. This means having your own food, water and other supplies in sufficient quantity to last for at least 72 hours. Local officials and relief workers will be on the scene after a disaster but they cannot reach everyone immediately. You could get help in hours or it might take days. Depending on the nature of the disaster road conditions may prevent help from arriving in a timely manner. 

Additionally, basic services such as electricity, gas, water, sewage treatment and telephones may be cut off for days or even a week, or longer. Your supplies kit should contain items to help you manage during these outages.  If the power goes out keep your pipes from freezing by shutting off the valve that allows water to come into your home. Then, open any drain valves and all faucets and let them run until the pipes are empty (it's helpful to identify these valves in advance). Next, flush all toilets and pour denatured alcohol into toilets and sinks to prevent water in the traps from freezing. Do NOT use automotive antifreeze in case there's trouble with your water system; you don't want the antifreeze to contaminate your drinking water. You may, however, use nontoxic antifreeze that's made for winterizing motor homes.

Be prepared for a power outage by keeping necessary items centrally located in your home. Take the time to ensure that everyone in your family is aware of the "kit." Periodically check your kit to see that batteries operate properly. The following is a list of items that are suggested to keep on hand:

1.     Flashlights for each family member

2.     Battery-operated radio and clock

3.     Extra batteries

4.     Containers of bottled water

5.     Canned, freeze-dried or dehydrated food, powdered milk, baby supplies for infants

6.     Non-electric can opener

7.     List of important phone numbers

8.     First-aid kit

Following a disaster, there may be power outages that could last for several days. Stock canned foods, dry mixes and other staples that do not require refrigeration, cooking, water or special preparation. Be sure to include a manual can opener and eating utensils. The following items are suggested when selecting emergency food supplies. You may already have many of these on hand.

•Store at least a three-day supply of non-perishable food.

•Choose foods your family will eat.

•Remember any special dietary needs.

•Avoid foods that will make you thirsty.

•Choose salt-free crackers, whole grain cereals and canned foods with high liquid content.

•Ready-to-eat canned meats, fruits, vegetables and a can opener

•Protein or fruit bars

•Dry cereal or granola

•Peanut butter

•Dried fruit

•Nuts

•Crackers

•Canned juices

•Non-perishable pasteurized milk

•High energy foods

•Vitamins

•Food for infants

•Comfort/stress foods

These and many other helpful tips are available at ready.gov Here is the link to winter tips for before during and after a winter storm http://www.ready.gov/winter-weather 

For Immediate Service in Pinehurst/Moore & Montgomery Counties Call SERVPRO

10/28/2020 (Permalink)

Group photo of employees Group photo of SERVPRO of Pinehurst/Moore & Montgomery Counties

SERVPRO of Pinehurst/Moore and Montgomery Counties provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Pinehurst/Moore and Montgomery Counties. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 910-428-5280

Residential Services

Whether your Pinehurst/Moore and Montgomery Counties home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Pinehurst/Moore and Montgomery Counties commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: https://www.SERVPROpinehurstmooremontgomerycounties.com/commercial-restoration-cleaning

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Faster To Any-Sized Disaster

3/18/2020 (Permalink)

SERVPRO of Pinehurst/Moore & Montgomery Counties offers 24-hour emergency services and will be faster to any size disaster in Pinehurst/Moore or Montgomery Counties! We have the proper certifications and equipment to respond to your restorative or cleaning jobs.

  • 24-Hour Emergency Services
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in The Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment

Call us if you have questions! (910)-428-5280

If your Pinehurst/Moore & Montgomery Counties home needs emergency response or upholstery cleaning, you can count on us. Our technicians have the right amount of training to make your property shine. Our residential services include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Storm Damage Restoration
  • Mold Remediation
  • Cleaning Services
  • Building/Reconstruction Services

Maybe your commercial property in Pinehurst/Moore & Montgomery Counties is in need of the same services. Every hour you spend repairing is another hour of lost revenue. Let our highly trained, specialized technicians respond promptly to get your commercial property looking it's best! Learn more about our commercial services.

  • Commercial Fire Damage Restoration
  • Commercial Water Damage Restoration

Surviving A Power Outage Due to a Natural Event

3/18/2020 (Permalink)

As anyone knows, the weather can be unpredictable in the coming months. Sometimes, this can mean you and your family may have to survive without common luxuries for up to 72 hours following a power outage. It could take from a few hours to a few days for disaster relief to reach you due to road conditions. Emergency supplies for such an event may include:

  • Flashlights (enough for each family member)
  • Battery-operated radio or clock
  • Extra batteries
  • Bottled water
  • Canned, freeze-dried, or dehydrated food
  • Powdered milk and other infant supplies
  • Non-electric can opener
  • List of important phone numbers
  • First aid kit

Before a disaster occurs, stocking up on all listed above will ensure that your family has the proper supplies during a power outage. Supplemental information is also available at www.ready.gov

We Work With Your Insurance Provider!

3/17/2020 (Permalink)

Here at SERVPRO, customer service means we make continuous efforts to ensure all parties involved are satisfied with our service. We work closely with your insurance agent, adjuster, and carrier to make sure all parties are properly informed about the remediation services we provide. This will ensure that progress is made with your claim.

Satisfied customers are repeat customers! Customer and business loyalty is provided to each and every home owner, business owner, and insurance company we contact. By maintaining contact with your insurance company, SERVPRO employees are ensuring that our work was satisfactory and all parties are happy with our services. One bad review can easily cancel out the "good outcomes" of a job, and we strive to make sure that doesn't happen! 

Trained & Certified Restoration Specialists

3/13/2020 (Permalink)

Our staff is specially trained in commercial and residential damage restoration. Initial and ongoing training are offered at SERVPRO’s Corporate Training Facility, as well as IIRC industry certification. Combined with our technicians’ experience, we are well equipped to restore your property to its’ former glory. Our training program includes:

  • The Institute of Inspection, Cleaning, and Restoration Certification (IICRC)
  • Employee Certification Training
  • Initial Franchise Training
  • E-Learning
  • Continuing Education Classes

IICRC Certification

The IICRC – or The Institute of Inspection, Cleaning, and Restoration Certification sets standards for the cleaning and restoration companies. Our technicians educate themselves on IICRC standards and their best practices. These practices include water restoration, fire restoration, mold remediation, carpet cleaning, upholstery cleaning, and several other courses.

Employee Certification Training

Designed for SERVPRO employees, the Employee Certification Training is a voluntary, self-paced program. Certification is awarded after completion of course materials and an accumulative exam of said materials. Modules can include:

  • Carpet & Upholstery Cleaning
  • Crew Training
  • Fire Restoration
  • Water Restoration

Initial Franchise Training

New Franchise owners are often the focus of this 15-day, hands-on course at the SERVPRO Corporate Training Facility. Restoration topics can include:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Remediation

e-Learning

Each staff member here at SERVPRO has access to our web-based training. An on-going, self-paced voluntary program used to coach our employees. Following a module of video presentations and supportive materials, a knowledge test is given, keeping our staff up to date on the latest industry standards.

Continuing Education 

SERVPRO offers credit and non-credit classes insurance agents, insurance adjusters, real estate professionals, and SERVPRO staff. These programs are meant to help prepare for emergency mitigation. 

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in The Restoration Industry
  • Restorative-Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

Call SERVPRO of Pinehurst/Montgomery & Moore Counties today for any of your biohazard, mold, fire, or water damage needs! 910-428-5280

How to Survive when a Storm causes a Power Outage

10/30/2019 (Permalink)

You may need to survive on your own after an emergency. This means having your own food, water and other supplies in sufficient quantity to last for at least 72 hours. Local officials and relief workers will be on the scene after a disaster but they cannot reach everyone immediately. You could get help in hours or it might take days. Depending on the nature of the disaster road conditions may prevent help from arriving in a timely manner. 

Additionally, basic services such as electricity, gas, water, sewage treatment and telephones may be cut off for days or even a week, or longer. Your supplies kit should contain items to help you manage during these outages.  If the power goes out keep your pipes from freezing by shutting off the valve that allows water to come into your home. Then, open any drain valves and all faucets and let them run until the pipes are empty (it's helpful to identify these valves in advance). Next, flush all toilets and pour denatured alcohol into toilets and sinks to prevent water in the traps from freezing. Do NOT use automotive antifreeze in case there's trouble with your water system; you don't want the antifreeze to contaminate your drinking water. You may, however, use nontoxic antifreeze that's made for winterizing motor homes.

Be prepared for a power outage by keeping necessary items centrally located in your home. Take the time to ensure that everyone in your family is aware of the "kit." Periodically check your kit to see that batteries operate properly. The following is a list of items that are suggested to keep on hand:

1.     Flashlights for each family member

2.     Battery-operated radio and clock

3.     Extra batteries

4.     Containers of bottled water

5.     Canned, freeze-dried or dehydrated food, powdered milk, baby supplies for infants

6.     Non-electric can opener

7.     List of important phone numbers

8.     First-aid kit

Following a disaster, there may be power outages that could last for several days. Stock canned foods, dry mixes and other staples that do not require refrigeration, cooking, water or special preparation. Be sure to include a manual can opener and eating utensils. The following items are suggested when selecting emergency food supplies. You may already have many of these on hand.

•Store at least a three-day supply of non-perishable food.

•Choose foods your family will eat.

•Remember any special dietary needs.

•Avoid foods that will make you thirsty.

•Choose salt-free crackers, whole grain cereals and canned foods with high liquid content.

•Ready-to-eat canned meats, fruits, vegetables and a can opener

•Protein or fruit bars

•Dry cereal or granola

•Peanut butter

•Dried fruit

•Nuts

•Crackers

•Canned juices

•Non-perishable pasteurized milk

•High energy foods

•Vitamins

•Food for infants

•Comfort/stress foods

These and many other helpful tips are available at ready.gov Here is the link to winter tips for before during and after a winter storm http://www.ready.gov/winter-weather 

For Immediate Service in Pinehurst/Moore and Montgomery Counties Call SERVPRO

10/28/2019 (Permalink)

Group photo of employees Group photo of SERVPRO of Pinehurst/Moore and Montgomery Counties

SERVPRO of Pinehurst/Moore and Montgomery Counties provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Pinehurst/Moore and Montgomery Counties. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 910-428-5280

Residential Services

Whether your Pinehurst/Moore and Montgomery Counties home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Pinehurst/Moore and Montgomery Counties commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: https://www.SERVPROpinehurstmooremontgomerycounties.com/commercial-restoration-cleaning

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Always Be Prepared!

3/15/2019 (Permalink)

Join your community in preparing for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared. “Disasters happen” and not only devastate individuals and neighborhoods, but entire communities. Learn how to be prepared.

Make and Practice Your Plan

Do you have an evacuation and shelter-in-place plan? Do you have a plan to communicate with your family before, during and after an incident? Do you have an emergency supply kit? Make sure your family is informed and practiced in your emergency plan. Be sure to sign up for alerts and warnings for your area, and download other necessary apps to stay informed.

Learn Life Saving Skills

Do you or someone in your family know CPR? Could you turn off your natural gas if necessary? Do you know how to take cover in an earthquake? Knowing these life saving skills could mean life or death in an emergency situation for you, your family or your neighbors.

We Work Closely with Your Insurance Provider!

3/15/2019 (Permalink)

When it comes to customer service, we make continual efforts to make sure that not only you are satisfied by all parties involved are happy with the services we provide. We stay in constant contact with your insurance adjuster, agent and carrier to make sure all parties involved are informed with the services we provide and the progress that is made during the claim. This is paramount to us! A perfectly satisfied customer is a repeat customer! The relationships that are forged by premier customer service provided to each and every home owner, business owner and insurance agent mean so much to us. It only takes one bad job to cancel out a thousand "great outcomes." We strive to make sure that doesn't happen!

SERVPRO -A History of Trust and Professionalism

3/15/2019 (Permalink)

Our large loss teams are ready to make it "Like it never even happened," no matter the size of the disaster.

Founded in 1967, the SERVPRO Industries, Inc. Franchise System is a national leader of fire, water, mold, and commercial and residential cleanup and restoration services. SERVPRO's professional network of over 1,700 franchises around the county. Responding to property damage emergencies ranging from  to those suffered by individual businesses and homes all the way up to multi-million dollar disasters such as the Pentagon after 9/11, Providing coverage nationally, SERVPRO Franchise Professionals work with major insurance companies and commercial clients nationwide. 

Servicing Pinehurst, Moore, and Montgomery counties. Call us today for a quote on commercial and residential remediation and cleaning services, (910)-428-5280. Let our team help make your fire, water, mold, bio-hazard, storm, flood, or vandalism damage "Like it never even happened."

Highly Trained Restoration Specialist

3/14/2019 (Permalink)

We have always put a high priority into educating our team. That need is more important than ever today. SERVPRO is an IICRC certified firm with certified technicians. That means you can expect the very highest in standards and protocol to be used in your home or business.

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning